Before You Order
Is the bike water resistant enough to operate safely in wet (rain and puddles) conditions?
Yes, The Voltbike is water resistant enough to operate in the rain with puddles, but we do recommend storing them some place dry. We are located just outside of Vancouver, and our bike mechanics are frequently rained on when they are putting our ...
Pedelec and Power on Demand e-bikes
Pedelec is pedal assist. Meaning that as you pedal, the power kicks in and assists your movement. The motor is engaged as you start pedaling and will continue to only as you pedal. Power-on-Demand bikes have the option of using a throttle instead of ...
Do you ship your bikes fully assembled?
Your bike will arrive about 95% assembled. Unlike other electric bike sellers we do ship our bikes with both wheels attached. The only assembly that may be required is to install the handlebars and pedals, and you are good to go! The whole process ...
Can I customize my bike order? Can I add or remove parts?
We offer customizable options for each bike model such as: frame size, battery size, front rack and accessory choice. The complimentary accessory offered for each bike cannot be exchanged as a monetary value towards the bike.
Can I change my order?
If you have made an error when placing your order online for an incorrect bike model, helmet or colour selection, accessory, or are having second thoughts on your final order, we can certainly correct it before it ships but we will not be able to ...
Will riding in the rain affect the battery?
No. Our bikes are tested in the rain whenever it is raining in Vancouver on a week day (so roughly half the year) and they handle the water just fine. It is important not to store it where it will be rained on, or as one customer learned, submerged ...
At 6’ 2”, which City/Road bike is my best fit?
At 6'2" we would recommend the Bravo, but it's best to consult the sizing chart rather than basing your decision on height alone since people of the same height can have different leg lengths. You can find the sizing chart for all of our bikes by ...
Can I test ride your bikes at your Port Coquitlam, BC location?
You can try out our VoltBike models at our showroom in Port Coquitlam, BC, Canada. We are open for test rides from Monday to Friday, 9am to 5pm, and Saturday, 10am to 3pm. We care about your safety, so you must wear a helmet when you ride our bikes. ...
Pedelec and Power on Demand e-bikes
Pedelec is pedal assist. Meaning that as you pedal, the power kicks in and assists your movement. The motor is engaged as you start pedaling and will continue to only as you pedal. Power-on-Demand bikes have the option of using a throttle instead of ...
Helmet sizing chart
Measure the circumference of your head with a tape measure. Place the tape measure slightly above the ear and bring it across the mid forehead completely circling the head about 1 inch above the eyebrows. Take several measurements to make sure you ...
Shipping USA
All USA orders are shipped through our distribution center in Blaine, WA. Our USA warehouse facility is conveniently located in Blaine, WA which is right on the border between the United States and Canada. Due to our main facility location being on ...
Shipping Canada
We ship our bikes fully assembled with both wheels attached. Due to the size of the package, we are required to use LTL (Less Than Truckload) carriers. Your bike will be shipped either with ACE Courier for BC or Day & Ross for the rest of the ...
What is your return policy?
We always strive to deliver a quality product. We build, test and inspect all of our bikes prior to shipping. If for some reason the bike is not a good fit for you, we allow returns within a 7 days period. 1. New and unused bikes are subject to 10% ...
Can I pick-up my bike? (Canadian customers)
If you live close to our distribution center located in the lower mainland then you can save the shipping cost and pick up your bike fully assembled. Please note that all pickups are subject to BC taxes. Picking up your bike locally saves you the ...
Can I pick-up my bike? (USA customers)
If you live close to our distribution center in Blaine, WA then you can pick up your bike instead of getting it shipped. This is usually convenient for residents in the Seattle, WA area. With picking up your bike locally you save the shipping cost of ...
Do I need a special license or registration?
The short answer is: no, you do not. According to federal law, a bicycle with an electric motor capable of generating up to 500 watts of power (or 750 watts for USA) are able to propel a rider to a speed of up to 20 mph, equipped with fully ...
What payment methods can I use to purchase a bike?
Your order will be reserved on our website with paypal or a credit card, but the money will not be deducted from your account right away. It will take a few days for the payment to be approved. VoltBike will only charge you when we are ready to ship ...