Can I change my order?

Can I change my order?

If you have made an error when placing your order online for an incorrect bike model, helmet or colour selection, accessory, or are having second thoughts on your final order, we can certainly correct it before it ships but we will not be able to adjust any orders that have already shipped.

If you need to change an order after it has already shipped, then you will need to initiate a return after receiving the shipment. For more info on our return policy see this article.



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